At Sparkles Collection, customer satisfaction is very important to us. However, due to the nature of our products and for strict hygiene reasons, we do not accept any returns, refunds, or exchanges under any circumstances.
All jewellery items sold are considered final sale.
For hygiene and health protection, we cannot accept returned items even if unused or unworn.
Please ensure you review your order carefully before confirming your purchase.
We take great care in packaging and inspecting every item before shipping. In the rare case that you receive a damaged or incorrect item:
You must notify us within 48 hours of receiving your order by emailing info@sparklescollection.co.uk.
Include your order number, a clear photo of the item, and a description of the issue.
We will assess the situation and advise on next steps.
Please note: We cannot offer replacements or refunds for items reported after the 48-hour window.
We use reliable UK courier services to ensure your order reaches you safely.
Once dispatched, we are not responsible for delays or lost parcels caused by the courier.
If your parcel is marked as delivered but you haven’t received it, please contact the courier directly.
Please double-check your shipping address before placing your order.
We are not responsible for orders sent to incorrect addresses provided by the customer.
We strive to be transparent and fair. As a small business offering exclusive, limited-stock items, we kindly ask customers to understand and respect our strict no-return/no-refund policy.
If you have any questions or concerns, please reach out to us at:
📧 Email: info@sparklescollection.co.uk
🌐 Website: https://sparklescollection.co.uk
Sparkles Collection sells Pakistani and Indian jewellery. We offer bangles, bracelets, earrings, and headpieces. Each item is carefully chosen. UK delivery only. No return, refund, or exchange for hygiene reasons.
